Refund policy
No Return and Refund Policy
At STAPU, our products are freshly prepared with care to deliver the best possible quality. Due to the nature of our food products, we do not accept returns or exchanges.
Refunds
If you experience any issue with your order, such as receiving a damaged, defective, incorrect, or poor-quality product, please contact us as soon as possible after delivery.
We will review your complaint and may ask you to share photographs, videos, order details, or other information to help us verify the issue.
After carefully reviewing the details, if we determine that your complaint is genuine, we may issue a refund for the affected product. Refunds are subject to verification and approval by STAPU.
Refund Eligibility
Refunds may be considered in cases such as:
- Receiving a damaged or defective product.
- Receiving an incorrect product
- A verified quality issue with the product.
Refunds will not be provided for change of mind, incorrect orders placed by the customer, or issues that cannot be verified, except where required by applicable law.
Refund Processing
If your refund is approved, the amount for the affected product will be refunded to your original payment method or through another mutually agreed method, where applicable. Processing times may vary depending on your bank or payment provider.
This policy does not limit any rights available to customers under applicable consumer protection laws.
Contact Us
For any complaints, refund requests, or product-related concerns, please contact us at:
Please include your order number and a clear description of the issue so we can review your request promptly.
